FAQ: Troubleshooting MicroBase Professional Installation




Why Does The MicroBase Pro Installer Fail With The Message "Users Is Not A Valid User Or Group"?

If your are installing MicroBase Pro v2.10 on a non-English language Windows installation, the installer may fail, throwing an error message similar to the following:

An error occured while applying security settings. Users is not a valid user or group. This could be a problem with the package, or a problem connecting to a domain controller on the network. Check your network connection and click "Retry", or "Cancel" to end the install.

This is caused by a known incompatibility between the MicroBase Pro v2.10 installer and some Windows localization schemes. This will be corrected in a future version of MicroBase Professional.

Workaround: Until this problem is corrected in a future release of MicroBase Pro, users should install the software on a Windows installation that is configured for English language.


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