FAQ: Troubleshooting MicroBase Pro Internet Connectivity
In order to use MicroBase
Professional to communicate with the MicroBase
Network, you will need the following:
- MicroBase Professional
must be installed on a PC which has an Internet connection.
- Your DSS supplied
MicroBase Network Login entered into MicroBase
here if you don't have a
MicroBase Network Login.
1. How Can I Tell If My Computer Is
Connected To The Internet?
- Make sure that your MicroBase
Pro equipped computer is properly connected to the Internet.
Check cables and/or wireless settings.
- Open your browser and see if your
computer is able to open the Dynamic Solutions Systems website at
www.dssmicro.com. If you can
connect to the website, then your computer has either a
direct Internet connection, or connection through a
- Open MicroBase Pro
and look in the
bottom left corner of the MicroBase workspace for the
status flag. When MicroBase Pro is able to
connect with the DSS website at www.dssmicro.com, the lower left corner of the MicroBase Pro
workspace will display Online. If your MicroBase Pro
installation cannot connect with the DSS website, the lower left
corner will indicate Offline.
2. I Have A Direct Internet Connection.
Why Does MicroBase Pro Continue To Display OFFLINE?
Your Internet Security/Anti-Virus software maybe
be blocking MicroBase Pro from connecting to the Internet. If so check the
- Disable your Internet
Security/Anti-Virus software and see if MicroBase Pro can now connect to
- If this is the case, add "microbase.exe" to the exception list of programs that your security software will not block.
3. What If My Computer Is Connected To
The Internet Through A Proxy Server?
If your computer is connected to the Internet
through a Proxy server and you are using MicroBase Pro v2.0, you
will not be able to connect to the Internet with MicroBase. You will have to use your Internet
browser to download application files and manually copy them into the
appropriate MicroBase Pro folders.
In order for your MicroBase Pro installation to
communicate to the MicroBase Network through a proxy server, it must be updated
to MicroBase Pro v2.1x (or newer), and then configured to communicate with the
Internet through a proxy server.
4. What Are The Requirements For
Connecting MicroBase Pro To The Internet Through A Proxy Server?
Check to make sure you have met all of the
following requirements before attempting to connect to the MicroBase Network
through a proxy server.
- You must be using MicroBase Pro
v2.1 (or newer). We recommend that you run the
auto-updater and make sure you have the latest version of MicroBase Pro.
- You must have been issued a MicroBase
Pro authorization key which enables Proxy support.
- You must have your proxy server's IP Address and
- If your proxy server requires
authentication, you will also need a Username and Password.
To obtain an authorization key which
enables proxy support, contact DSS
Headquarters with the following:
MicroBase Pro 4 or 5 digit serial number (if
you don't know your S/N, your full authorization key will do)
- The License Owner
Name from your MicroBase Pro authorization data.
request for a Proxy enabled Authorization key.
Check with your IT professional to obtain
your proxy server's IP Address, Port Number, and if
authentication is required, a Username and Password.
5. How Do I Configure MicroBase Pro To
Communicate Through My Proxy Server?
Use the following checklist to verify that your
MicroBase Pro Installation is authorized to use proxy support:
- Start MicroBase Professional
- Click Help - About MicroBase
- Verify the About MicroBase...
dialog displays "Proxy Support Enabled". If you don't see this
message, contact DSS to obtain a revised authorization key which
enables proxy support.
Once authorized, you can use this checklist to configure
MicroBase Pro to connect to your proxy server.
- Start MicroBase Professional
- Click Options
- Online Settings.
- Under Internet, select (x) Connect
to the Internet through a proxy server.
- Enter your proxy server IP Address
and Port Number.
- If authentication is required, check
[x] My proxy server requires authentication. Then click Authentication and enter your
Username and Password
and click OK.
- Click Apply followed by Check Status Now.
- When MicroBase Pro has connected to
the Internet through the proxy server, you should see
the (Online) flag in the lower left corner of the MicroBase Pro workspace. The parentheses
indicate that the Internet connection is routed through a proxy server.
6. I Can't Get MicroBase Pro To Connect To
The Internet Though My Proxy. What Do I Do Now?
If you have performed all of the steps in
section #4 above and still don't have a proxy connection, you can request
your IT professional to collect information to send to DSS Product
Support for analysis.
Use the following checklist to collect
MicroBase Pro system logs and temporary request/response files:
- Stop MicroBase Pro.
- If using 64-Bit Windows, explore the
folder C:\Program Files (x86)\Dss\MicroBase\System
- If using 32-Bit Windows, explore the
folder C:\Program Files\Dss\MicroBase\System
- Copy then entire contents of the MicroBase
"System" folder (including the http subfolder) to a temporary folder on your
- Start MicroBase Pro.
- Copy the following three files from the
MicroBase system folder to the temporary folder on your desktop:
ZIP the contents of the temporary folder on
your desktop and email it to
email@example.com for analysis.
Did you find this article useful? Please
Back to FAQs page.