1. I Accidentally Deleted An Important Incoming Message. How Can I Get It Back?

If you have accidentally deleted a message, you might be able to retrieve it with the help of DSS Support. Deleted messages are retained on the DSS server for a limited period of time, so you should start the process as soon as possible after deletion occurs.

Solution: Follow the steps outlined below to restore deleted message(s):

• Contact DSS Support, and request to have a deleted MicroBase Message restored.
• Provide the date or date range that the message(s) were received.
• Provide the MicroBase Network Username of the Recipient.
• DSS Support will attempt to locate and restore the deleted message.
• Once DSS confirms that the message(s) have been restored:
  • Start MicroBase Pro.
  • Open your Inbox.
  • Click Rebuild Inbox (this may take several minutes).
• The restored message(s) should now be visible in your InBox.

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