FAQ: MicroBase Professional Licensing

 

 

 

1. How Many Computers Can My MicroBase Pro Software Be Installed On?

MicroBase Pro software is generally licensed for installation and use on a single computer. If your company requires that the software be installed on more than one computer, you will need to obtain an additional license for each additional computer. If you have a need for additional licenses you can contact your authorized DSS Sales Representative for price quotation.

Depending on the number of licenses needed, you may be eligible for a volume discounts. Please note that licenses purchased under a volume discount must be ordered together. Check with your authorized DSS Sales Representative for information about volume pricing.


2. Can I Use My Single Computer MicroBase Pro License On My Desktop and Notebook computers?

Several of our customers have asked if they can install their MicroBase Pro Single User License on their desktop and notebook computers.

A MicroBase Pro Single Computer License may be installed and used on Two Computers, providing all of the following conditions are met:

  1. One of the computers is intended for non-portable (Desktop) use and the other is intended for portable (Notebook) use.
  2. Both Desktop and Notebook computers are controlled by the same individual.
  3. Both Desktop and Notebook computers are designated solely for use by the same individual.
  4. Neither the Desktop or Notebook computer are available to, or designated for use by a, group, department, or community of users.
  5. The designated individual insures that only one of the Desktop and Notebook computers is used at any particular time.

Examples - If MicroBase Pro is installed on:

  • Joe's desktop and Sally's notebook - Two licenses are Required
  • DOM's desktop and Maintenance department's notebook - Two Licenses are Required
  • Fred's home desktop and Fred's office desktop - Two Licenses are Required
  • Steve's office desktop and Steve's personal notebook - One License is Required

If the above conditions are not fully met, then you will need to purchase additional license(s) for each computer you wish to install MicroBase Pro on. Contact the DSS Sales Department and order a MicroBase Pro Full License P/N 1600 for each computer you want to install MicroBase Pro on.


3. I Have A New Computer And Have Lost My Authorization Key. How Can I  Retrieve It From My Old Computer?

If you have installed MicroBase Pro on your new computer but can't locate your authorization information, you should be able to retrieve it from your old computer if it still has a functional installation of MicroBase Pro. Use the following steps to retrieve your MicroBase Pro authorization information:

  • On your old computer, start MicroBase Pro
  • Click Help - Authorization - MicroBase License
  • Create a text file on your desktop to save your authorization information to
  • Copy the License Owner and paste to your text file
  • Copy the Location-Facility and paste to your text file
  • Copy the Authorization Key and paste to your text file
  • Copy and paste the three above items into your new MicroBase Pro installation.
  • Give your text file a helpful name like "MicroBase Pro License Info" and then store it in a safe place.

4. How Do I Change My MicroBase Pro Authorization Key Info?

If you have obtained a new Authorization key and your computer already has MicroBase Pro installed with different Authorization key info, you can use the following steps to change Authorization key info:

  • Start MicroBase Pro
  • Click Help - Authorization - MicroBase License
  • Enter the License Owner exactly as shown on your license
  • Enter the Location-Facility exactly as shown on your license
  • Enter the Authorization Key exactly as shown on your license
  • Click OK to save the new Authorization Key info.

5. How Can I Replace My Lost MicroBase Pro Installation Disk / License / Authorization Key?

You cannot install or operate MicroBase Professional software without a valid License, Installation Disk and Authorization Key.

If you have lost your License, Installation Disk or Authorization Key, and would like to avoid having to purchase a new MicroBase Pro license, you may be able to order a replacement disk pack from the sales department at DSS Headquarters.

It is a good idea to thoroughly search for your original disk pack before ordering a replacement. The MicroBase Pro installation CD comes in a 6"x9" white envelope with the MicroBase Pro license printed on one side. A sticker is affixed to the license which contains your specific MicroBase Pro Authorization Key. Below the authorization key sticker are the words "DO NOT LOSE THIS KEY - YOU CANNOT INSTALL OR OPERATE MICROBASE PRO WITHOUT IT".

If you cannot locate your original MicroBase Pro disk pack and need to order a replacement, gather as much of the following information as possible for use by the DSS Sales Department in researching your request:

  • Original MicroVib II or MicroBase Pro Sale date
  • Original Purchaser's Name and Location
  • MicroVib II or MicroBase Pro Serial Number
  • License type - Full or Upgrade

Once you have collected the above information, contact the sales department at DSS Sales Department and order a MicroBase Pro Replacement Disk Pack P/N 1600-3.

If it can be established that you or your company legitimately owns a MicroBase Pro license then you can order a replacement disk pack with authorization key for a faction of the cost of a new license. Replacement Disk Packs contain the following items:

  • Software License Agreement
  • Software Authorization Key
  • Installation Instructions
  • Installation CD

6. How Can I Upgrade From MicroBase v1.x to MicroBase Pro v2.x?

Before you order your MicroBase Pro v2.x upgrade, gather as much of the following information as possible for use by the DSS Sales Department in researching your request:

  • Original MicroVib II or MicroBase v1.x Sale date
  • Original Purchaser's Name and Location
  • MicroVib II or MicroBase v1.x Authorization Key

Once you have collected the above information, contact the DSS Sales Department and order a MicroBase Pro Upgrade Upgrade Disk Pack P/N 1600-2.

If it can be established that you or your company legitimately owns a MicroBase v1.x license, then you can order a MicroBase Pro v2.x upgrade at a discount from the cost of a new license. MicroBase Pro v2.x Upgrade disk packs contain the following items:

  • Software License Agreement
  • Software Authorization Key
  • Installation Instructions
  • Installation CD

7. Can MicroBase Pro Licenses Be Transferred To A New Owner?

Yes they can. If the current license owner agrees to transfer or destroy all disks, licenses and other materials associated with the MicroBase Pro software, the license can be transferred to a new party, provided the new party agrees with the terms of the License Agreement.

Keep in mind that Authorization keys are coded to the License Owner's name and Facility/Location. Therefore the original License Owner's name will appear on the MicroBase Pro installation and all printed reports.

If you would like to have the transferred MicroBase Pro license re-issued with your company name, contact the DSS Sales Department, provide a photocopy of the original MicroBase Pro License Agreement and Authorization Key, and tell them you would like to order a MicroBase Pro Replacement Disk Pack P/N 1600-3 with License Owner Name Change.

If you cannot locate the original MicroBase Pro License and Authorization key, gather as much of the following information as possible for use by the DSS Sales Department in researching your request:

  • Original MicroVib II or MicroBase Pro Sale date
  • Original Purchaser's Name and Location
  • MicroVib II or MicroBase Pro Serial Number
  • License type - Full or Upgrade

Once you have collected the above information, contact the sales department at DSS Sales Department and order a MicroBase Pro Replacement Disk Pack P/N 1600-3 with License Owner Name Change.

If it can be established that you or your company is elegible for a MicroBase Pro license transfer, then your order will be fulfilled. Replacement Disk Packs contain the following items:

  • Software License Agreement
  • Software Authorization Key
  • Installation Instructions
  • Installation CD

Note: The original purchaser of the MicroBase Pro software may be asked to verify in writing to DSS that they have released all disks, licenses and other materials to the new owner before the Authorization key is re-issued.


8. How Can I Have My Licensed Owner and/or Location Changed?

If your company name or location has changed, you can order a re-issued authorization key for a nominal charge. Contact the DSS Sales Department and order a MicroBase Pro Replacement Disk Pack P/N 1600-3 with License Owner Name Change.

Typographical errors in License Owner's name and Location will be corrected at no additional charge if requested within 90 days of purchase.


9. My New MicroBase Pro License Is Missing The Authorization Key Sticker. How Do I Obtain My Authorization Key?

Sometimes MicroBase Disk packs are shipped to intermediate parties such as equipment brokers to be delivered to the end user at a later time. When this is the case, DSS may not be able to determine the eventual end user, and so will ship the MicroBase Disk pack without the authorization key sticker.

If this is the case with your purchase, then contact DSS Sales Department and supply the following information so that an authorization key may be created for your license:

  • MicroVib II Kit Sale date
  • DSS Invoice Number
  • End users's Name, Location and Contact info

Your authorization key will be emailed to you once the above information has been verified. When you have received your authorization key email, print the email and include it with your MicroBase Pro license and disk pack.


10. How Do I Contact The DSS Sales Department?

Contact either John Beach or Rich Welsch at their respective offices shown in this link: http://www.dssmicro.com/field.htm

MicroBase Professional Part Numbers:

  • DSS P/N 1600 - MicroBase Pro Full License
  • DSS P/N 1600-2 - MicroBase Pro Upgrade License
  • DSS P/N 1600-3 - MicroBase Pro Replacement Disk Pack / License Transfer.

 

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