FAQ: MicroBase Pro License Warning
   
 

Why Am I Seeing A License Warning When I Start MicroBase Pro?

MicroBase Pro is licensed software. Each MicroBase Pro license can only be used on a single PC. Each MicroBase Pro installation must be activated and operated using a unique license.

If you are seeing a license warning when you start MicroBase Pro, this means that the MicroBase server has detected your license in use on more than one PC in violation of the license terms.

Steps To Remove Your License Warning

Note: When corresponding with DSS about a particular MicroBase Pro license, please use the four or five digit license serial number to identify your license. Please avoid sending your license authorization key by email.

Here are the steps to remove your license warning:

  • Step #1: Contact us at licensing@dssmicro.com. Provide your MicroBase Pro license Serial Number and request a list of the PCs that the license is currently being used on.
  • Step #2: When Provided with the list of PCs utilizing your MicroBase Pro license, decide which PC you wish to continue using your MicroBase Pro license on. On each of the remaining PCs, do one of the following:
    • Remove MicroBase Pro from the PC
    • Activate MicroBase Pro with a different license.
  • Step #3: Provide us with the following information:
    • The PC Name you wish to continue using with your MicroBase Pro license.
    • The Date when your MicroBase Pro license was removed from all other PCs listed.
  • Step #4: When we have the above information, we will clear the license warning on our server and inform you to proceed with the next step.
  • Step #5: Once we have cleared the license warning on our server, perform the following steps to clear the warning at your end:
    • Make sure your PC has an Internet connection.
    • Start MicroBase Pro.
    • Shut down MicroBase Pro.
    • Re-start MicroBase Pro.

Your MicroBase Pro installation will no longer display the license warning.

I Can't Locate One Of The Listed PCs. What Should I Do Now?

If one of the listed PCs using your MicroBase Pro license is no longer under your control, the following option is available:

  • You can order DSS P/N 1600-3 Revised MicroBase Pro license.
    • A new authorization key will be issued for your license.
    • Your old authorization key will be terminated.
  • You will need to activate MicroBase Pro with your new authorization key before it can be used.
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