DSS Repair Services

Repair services described below are provided in the United States at DSS Headquarters as shown on Field Offices page. Customers operating outside of the United States may wish to have their equipment repaired at an alternate site.

DSS Authorized Repair facilities are listed at the bottom of the Field Offices page. Contact your local DSS Authorized Repair facility in order to determine their prices and turn around times.

 
 

Repair Services

As a service to our customers, we will check all the lesser components of the kit, cables, photocells etc. and make any needed minor repairs to them at no charge.

  • Most DSS products are warranted against defects in materials for a period of 2 years after purchase.

  • Items needing repair will be either repaired or replaced, whichever is most economical.

  • If an item needing to be replaced is no longer available, we will suggest an alternative replacement.

  • If items not covered by warranty are not repairable, or need major repairs, we will provide an estimate of the repair or replacement cost prior to doing any work.

Please include a note explaining any issues you have with the kit.

For information on cost of Repair Services, please contact us at repair or DSS Headquarters.
 

  
 

Turn Around Time

  • Our normal turn around time is 7 days, depending on the extent of repair work required.

  
 

Calibration

For information about DSS Calibration Services, see DSS Calibration Services.
 

  
 
 
 

Payment

Please send along a PO to cover the cost that includes return shipping preference and a shipping account number if applicable. Unit will be returned via the same method shipped to DSS unless otherwise specified.

On international orders, we require payment in full prior to return shipment.

We accept wire transfers and credit card payments. To send your credit card information to DSS, follow these steps:

  • Open the DSS Credit Card Form with Adobe Reader.
  • Fill out the form with all required information. Do not include the last four digits of your credit card.
  • When you are satisfied all information has been entered, click the Submit By Email button.
  • Adobe Reader will email the form data to sales@dssmicro.com using your default email client.
  • Call DSS at the number shown on the form to provide the last four digits of your credit card.
 		 
 

Shipment

To insure minimum processing delay and fastest turn around time, please print, fill out and include the Equipment Return Form in your shipment. We recommend then inclusion of a statement that the equipment is being returned to the OEM for repair and will be returned to the sender upon completion of work.

International shipments: please print, fill out and include CBP Form 3311 in your shipping paperwork.

Ship equipment for calibration and/or repair to the address shown on the Equipment Return Form.

We prefer that you ship the unit or kit directly to us via UPS, FedEx or any similar door to door service. We are not close enough to any major international airports to provide pickup service from an airport.

Questions? Contact us at repair or DSS Headquarters.

 

  
 

Information presented on this page is subject to change at any time

  
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