FAQ: Auto-Updating MicroBase Professional

  If you already own a MicroBase Pro v2.x license, then you are a free auto-update away from the latest version of MicroBase Pro. Read below to see how to update your existing MicroBase Pro installation.

Note: MicroBase Professional v2.x updates are provided to all MicroBase Professional license owners at no charge. If you own a MicroBase System v1.x license, click here to see about upgrading your license to MicroBase Professional.

Warning: Always backup your database before running an update. You can quickly backup your MicroBase Pro database by running the archive feature (Database - Archive Database) or by exporting your database to a local file (for example: my_data.mbx).

 

1. Make Sure You Have A Valid MicroBase Pro License

  • Make sure you have your MicroBase Professional License handy. You will need it to activate MicroBase Pro.
  • If you have lost your license, or if you don't own one, see the appropriate section of the MicroBase Pro Licensing FAQ

 

2. Make Sure You Have A Valid MicroBase Network Login

  • Make sure you have your MicroBase Network Login (username and password) handy. You will need it to download the update.
  • If you have lost your login, or if you have not been assigned one, see the appropriate section of the MicroBase Network Login FAQ.

 

3. Before You Begin The Update Process

  • Make sure you must have appropriate permissions to install/update software applications.
  • We recommend that you temporarily turn off your Virus Checker / Internet Security software.
  • IMPORTANT: If you are currently running MicroBase Pro v2.0x, then make certain that you are logged on to Windows as the same user that normally operates MicroBase Pro.

 

4. How Do I Update My MicroBase Pro?

There are two methods of auto-updating and one method of manually updating MicroBase Pro. Which method you should use depends on several factors.

If MicroBase Pro was properly installed on your PC, you should be able to auto-update using method A or B below. If MicroBase Pro was not properly installed, or if your firewall/proxy blocks the updater program, then you will need to download the MicroBase Pro installer and update manually.

Note: If you find any of these steps confusing, you may want to obtain assistance from your IT Professional.  

A. Auto-Update Using The Windows Start Menu

  • To use this method, your PC must have a direct Internet connection.
  • This Auto-Update method works with all versions of MicroBase Pro.
  • If you have MicroBase Pro v2.10 (or earlier), you must use this method.
  • If you have MicroBase Pro installed, but it was never activated, we recommend you use this method.
  • If you have MicroBase Pro installed, but you cannot start the program, then you must use this method.
  • For instructions on Auto-Update using the Windows Start Menu, click Auto-Update Using Windows Start Menu.

 B. Auto-Update Using The MicroBase Menu

  • To use this method, your PC must have a direct Internet connection.
  • If you have MicroBase Pro v2.11 or later, you can use this method.
  • If you have MicroBase Pro v2.11 or later and you have activated and/or used the software at least once, we recommend you use this method.
  • For instructions on Auto-Update using the MicroBase Menu, click Auto-Update Using MicroBase Pro.

 C. Auto-Updater Not Found - Perform Manual MicroBase Pro Update

If the MicroBase Pro updater is not found on your PC, MicroBase Pro was most likely copied to the computer, rather than properly installed. When this is the case, the auto-updater link may not be present and you may need to employ the assistance of your IT professional to obtain the most recent version of MicroBase Pro from the MicroBase Pro Download Page and perform a manual update.

Important: When updating a manual (copied) installation, one must take great care to select the correct target folder to insure data from the old program is included in the new database.


   

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