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Product Support
- Check Our FAQs Page. Before
contacting Dynamic Solutions Systems product support, please check our
FAQs page to see if the particular problem you need
help with is covered there.
- Check For Product Updates. As part of our
continuous product improvement program, Dynamic Solutions Systems
provides updates to our software and firmware releases. Check your
product to see if you are using the latest firmware and/or software.
- Check Service Bulletins. A
service bulletin may cover the exact problem you need information
about.
- Phone Or Email: We offer
free, unlimited phone and email support for all of our customers. We
have a strong staff of highly experienced people ready to answer any
question related to using the system at any time.
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Applications Support
- Balancing: If you have a problem performing
a balance job, please email
us at
applications and include the following information:
- Model of the balancer used including firmware version.
- Type of balancing job,
including aircraft model, component being balanced and any
pertinent history such as repairs, modifications, STC, etc.
- Detailed description of the problem.
- An exact copy of your balance history
so we can determine the exact cause
of the problem you are having. Send your balance history to MicroBase
Network handle "MarkLester".
- MicroBase: If you have a problem with MicroBase
or MicroBase professional,
please email us at
applications and include the following information:
- MicroBase version and serial number.
- PC model and operating system
version.
- Detailed description of the problem.
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Bug Reports We encourage our
customers to report any problems or suggestions relating to our
products. Please email us a description of the problem at
suggestions and include
any additional information which might be helpful in reproducing the
problem such as:
- Product model affected.
- What equipment the product is being
used with.
- What operations lead up to the
problem.
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Product Calibration And Repair
- Calibration: Routine annual calibration of the
instruments we make is highly recommended. While it is highly unlikely
that our modern solid state equipment will "drift" out of calibration,
annual calibration is still a key part of overall quality assurance. For
information on obtaining calibration for your DSS equipment, see our
Calibration Page. You can
also contact us at
calibration with any questions.
- Repairs: We repair the equipment we manufacture at
very cost competitive rates. Our repair turn around times are very
short. For information on obtaining repair of your DSS equipment,
see our Repair Page. You
can also contact us at
repair with any questions.
-
Turn Around Time: We believe our
prices and turn around times are the best in the industry. Please
contact us for an estimate of cost and turnaround time.
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